Coronavirus - Latest

9th March 2021

Following Government announcements, we are hoping to start welcoming visitors back to site and to our shops soon.  Please check back here regularly in case circumstances change:

  • 29th March – outdoor rehoming meetings (up to 6 people) can resume; snuffle run, sand school and paddocks to reopen; click and collect to resume - to find out more, please email Please note, we can take bookings for our paddocks, sand school and snuffle run from Monday 22nd March - please email with your details (including a telephone number) and we will get back to as soon as possible. Please do not call to book before the 22nd as we do not currently have the capacity to take bookings. 
  • 12th April – tearoom to open (outdoors only); Oak Tree Farm to reopen to visitors (including onsite shops). Indoor rehoming appointments can restart (pre-booked only).
  • 13th April - Keswick and Carlisle Shops to reopen.
  • 17th May – Tearoom inside to open. Indoor training classes can start.
  • From 21st June – onsite events to resume.

For animal advice please call 01228 560082 or email We are open 7 days a week 10.00am - 4.00pm. Please be aware, that due to reduced staffing levels, our phones will be operating on answerphone and we will get back to you as soon as possible during working hours. 

Please note, we do not operate a 24 hour telephone service and are only able to respond to messages between the hours of 9.00am and 5.00pm. If you have lost an animal, please click HERE for further advice. If you have found an animal you believe needs help, please click HERE

In an animal medical emergency please contact your nearest vet. 

If you are concerned about an animal's welfare or if you feel it is being neglected, please contact the RSPCA 24hr cruelty line on 0300 1234 999.

We are now able to offer limited rehoming of cats and dogs.  Please read the guidelines on the rehoming pages carefully.

Please keep an eye on our social media to keep up to date with our work and how you can help during this period.

A huge thank you to all our supporters who will allow us to keep helping animals and their owners during this time, your generosity is invaluable to us.

Stay safe from us all at Oak Tree, we look forward to seeing you again soon.