Visitor Centre

Come and meet our animals onsite and visit our tea room with beautiful views over the Cumbrian Fells.

Visitor Centre

Following Government announcements, our site at Oak Tree Farm and our charity shops will be closed until further notice. For animal emergencies or advice please call 01228 560082 or email Please be aware, that due to reduced staffing levels, our phones will be operating on answerphone and we will get back to you as soon as possible.

We will continue to support our community to the best of our ability but will be unable to rehome animals during this period.

Please keep an eye on our social media to keep up to date with our work and how you can help during this period.

A huge thank you to all our supporters who will allow us to keep helping animals and their owners during this time, your generosity is invaluable to us.

Stay safe from us all at Oak Tree, we look forward to seeing you again soon.


Our Cats' and Dogs' Welfare Comes First

Please don't be disappointed when you visit and you cannot see our dogs and gain access to the internal cattery.

Studies have shown that visitors walking around kennels can cause distress for the dogs, affecting their mental and physical health.

With the dogs' welfare in mind, we restrict kennels access to staff and volunteers only. This will mean that dogs are less stressed and have improved and quicker rehoming prospects.

However, you are likely to see our dogs walking round the site and playing in our runs and training areas.

The internal cattery is restricted to only those who are genuinely looking to rehome a cat. We strongly suggest calling ahead to make an appointment for rehoming since we cannot guarantee staff availability at busy times.

Also, for owners wishing to bring an animal to the centre, please see our pages about giving up an animal. It is essential that owner contact us first and do not bring any animal onto site without prior arrangement. 

Opening Times

The main site in Wetheral is open every day 10.00am - 4.00pm. There are safety measures in place to comply with the current regulations.

We recommend if you plan to use our playground, that you bring your own sanitiser and cloth to wipe equipment down prior to and after use. Hand sanitiser will be stationed at the entrance to the playground too. 

The Tearoom is open every day 10.00am - 4.00pm every day with a limited menu for the time being - don’t worry though, scones will be back!!  We have a queuing system in place and are asking customers to complete a small form with their contact details for the Track and Trace system. These details will only be used in conjunction with that unless you tick the box saying you want us to ‘keep in touch’. 

We are asking the public who wish to enquire about rehoming animals, visiting the Tack Shack, hiring the paddock area/snuffle run or hiring the arena to call 01228 560082 during opening hours, in the first instance, to make an appointment.

Please be aware that on Tuesdays there are limited appointments and no access to the lower site to allow for veterinary care and training.

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