Giving up a Dog or Cat

To ensure we can help as many animals as possible, and also to ensure we do not dangerously overcrowd our kennels and cattery, we manage all intakes through a specific process that takes into account all of the circumstances around that animal and the resources available at the charity. Despite our best efforts, it is impossible to help every single animal and, at times, we may have to prioritise emergency cases.  As a result there may be a delay in accepting your animal.

It is not possible to bring an animal into the Charity without first having been given an intake appointment. To arrange an intake appointment you should call our reception during opening hours (10.00am to 4.00pm every day) at which time the reception extension is normally staffed.  Our reception staff will take a few initial details and pass on your request to the Small Animal Department.  At busy times it may be a while until someone contacts you to obtain more detailed information about your animal.  We try our best to return all calls but, as we are very busy, we will only make around four attempts to contact you, so please ensure you leave at least two working telephone numbers and specify if there are any times of day you are unobtainable.

It is incredibly helpful if you can ensure your pet is already fully vaccinated, neutered and micro-chipped prior to intake.  Although not mandatory it greatly reduces the time your animal has to spend in the kennels/cattery before being ready for re-homing.  We will ask that you authorise release of your pet’s medical notes prior to intake.  In certain cases it may be necessary to conduct a pre-intake assessment visit with you and your pet.

We may also ask you for photographs of your animal in advance of intake as this allows our staff to begin the process of lining up potential new owners to come and meet your pet even before he or she arrives with us.

Please do understand that working in this way enables us to help many more animals. It might seem frustrating at times, but delays can often be a consequence of the many serious cases we are asked to help with (often hidden from view and which other organisations are unable to deal with).

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